Jetstar Asia closure: Some customers confused, frustrated by poor communication; Air India plane crashes at Ahmedabad airport in India: Singapore live news

The Jetstar Asia closure has left some customers confused and frustrated over conflicting information, or a lack thereof.

The Singapore-based airlines, operated by Qantas Group, announced on Wednesday (11 June) morning that it would be ceasing operations from 31 July. They added that Jetstar Asia flights would be operating with a “progressively reduced schedule”. For a customer identified as Daniel, he told CNA that he didn’t realise the schedule would be “progressively reduced” prior to its closure.

Hence, he thought his two planned trips in July – one to Bangkok, another to Okinawa – would not be affected.

On Wednesday morning, though, he received an email confirming that his trip to Bangkok was cancelled, so he made plans to book another flight. Daniel said the email also included his “specific booking reference”.

Yet, when his friend called the Jetstar Asia’s hotline, they were told the flight was still going ahead as planned.

He now feels uncertain about his flight to Okinawa and it’s not clear which flights would be cut from Jetstar Asia’s schedule before it closes.

“I’m wondering, when would they tell me about it? Or how late would they tell me about it?”

For more on how customers are affected by the Jetstar Asia closure, read here.